Payne & Tompkins Design-Renovations

Customer-First Home Renovations

At Payne & Tompkins, we believe that our proven, structured, upscale home renovation process is key to delivering a design that harmonizes your vision with our creative expertise. Our passion for design and creating inspired spaces is matched by our passion to execute the work in a transparent, efficient, and organized manner.

Tell Us About Your Dream Project
Design Build PT

What is design-build?

Payne & Tompkins follows a comprehensive design-build process that focuses on client satisfaction. Our approach integrates all aspects of the project, ensuring a smooth and streamlined experience from start to finish.

Design-build outperforms traditional methods by offering efficient communication, time and cost savings, and single-point accountability. Our approach fosters better collaboration and communication among all parties involved resulting in a more efficient and successful project.

Design-build stands out for its collaborative nature, enabling early involvement between the homeowner, architects, and contractors. We embrace this collaborative approach because it enables us to deliver a superior project outcome, in both the quality of the remodel and our client's experience.

Payne Tompkins Team Your Experience Page

The Payne & Tompkins Great Space Experience

Initial Business Development Meeting


Custom home renovation starts with a conversation to understand your vision and needs. We'll assess your pain points to best understand your goals and develop solutions. Over the course of this conversation, we'll determine mutually if Payne & Tompkins Design - Renovations is the best fit for your project. Finally, we'll conduct a budget discovery for your remodeling project.

Process Item 1

Phase 1:

Initial Design Agreement

To kick off the design process, we'll review your floor plan options to determine a general plan. Our certified and experienced design professionals will develop 3D renderings of the space to help visualize the proposed enhancements. Next, we will provide a preliminary proposal and scope of work.


Phase 2:

Finalize Design Agreement

With the design agreement in hand, we'll collaborate to select all of the materials for your project as well as the plumbing, lighting, and accessories at our industry-leading design center. Meanwhile, our Project Development Team will be working to secure any necessary approvals and permits so we can begin as soon as your design is complete.

Phase one (1)

Phase 3:


At this point, your construction schedule will be created in great detail. We'll begin with the demolition of your space, construct the framing, install the HVAC, plumbing, and electrical systems. Next will be drywall and install flooring. The cabinetry will be installed along with tile and countertops. Finally, the details such as light fixtures and cabinet hardware will be installed.

Drywall - Henry2

Phase 4:

Project Close

After a thorough walkthrough and cleaning, it will be time to move back into your space!

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optional Phase 5:


As an optional service to help complete your home renovation, we’re thrilled to help you complete your vision through space planning, organization, and furniture layout. We'll assist you with the supply and selection of custom furniture, upholstery, and choosing the perfect window treatments. By planning your remodel all the way through the end, moving back into your space will be quicker and more fulfilling.

We not only measure our success by our client’s satisfaction but also by the efficiency and timing it takes to start and complete your project. It’s our commitment to limit potential disruptions that might impede the completion of your custom home renovation project and complete our work quickly.

So, that’s our process. Let’s get started on your custom home renovation. It starts with you telling us all about your dream project and ends with that dream coming alive before your eyes. Tell us about your dream project today!



I had a great experience with Payne & Tompkins. They took on a difficult project that 3 other contractors wouldn't even give me a bid on. They were professional and easy to work with. They even stayed within budget with a difficult project.



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Cleveland Map Service Area Chardon Chagrin Remodeling


Cleveland | Chagrin Falls | Chardon
Aurora | Pepper Pike | Kirtland | Chagrin
Bentleyville | Gates Mills | Hunting Valley | Chesterland | Solon
Cleveland Heights | Willoughby | Newbury
Moreland Hills | Shaker Heights | Hudson
Your Experience Image Collage Process